Get in Touch with Vellix Support

Ready to transform your customer support with AI that prioritizes quality? Our team is here to help you get started and answer any questions.

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Have a question about Vellix? Need help with setup? Want to discuss enterprise pricing? Drop us a line and we'll get back to you within 24 hours.

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Need immediate assistance or prefer a different contact method? Here are other ways to get in touch.

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How can we help you?

We typically respond within 24 hours during business days. For urgent technical issues, please include "URGENT" in your message subject.

⏱️ Response Times

Here's what you can expect when you reach out:

  • Setup & Technical Support: Within 4-12 hours
  • Sales & Demo Requests: Within 24 hours
  • General Inquiries: Within 24-48 hours
  • Enterprise & Partnerships: Within 24 hours

Frequently Asked Questions

Quick answers to common questions about getting started with Vellix

Most teams are up and running within 15-30 minutes. You'll need your Gorgias subdomain, admin credentials, and an OpenAI API key. Our setup wizard guides you through every step.
Absolutely. Your OpenAI API key never leaves your browser. All AI processing happens directly between your team and OpenAI. We don't store, access, or transmit your customer data or API keys.
We offer a 30-day satisfaction guarantee. If Vellix doesn't improve your team's response quality within the first month, we'll refund your setup costs and help you uninstall.
Yes! We work with enterprise teams to customize Vellix for your specific needs, including SSO integration, custom AI models, advanced analytics, and dedicated support. Contact us for enterprise pricing.
Our setup documentation covers Chrome extension installation in detail. If you run into issues, our support team can help troubleshoot. Most problems are resolved within minutes via screen share.