Pay 70% Less for AI-Powered Support

With BYOK, you skip the per-seat markups. Get professional AI enhancement for $19-199/mo (vs. $150-1,500/mo elsewhere). Your API key, your control, your savings.

Start Free Trial Today • 7-30 Days Risk-Free • Cancel Anytime
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BYOK Advantage: Save $15-30 per seat per month
While competitors hide AI costs in per-seat fees, you pay only $1-3/month in AI costs directly to OpenAI/Anthropic

Why BYOK Changes Everything

You Own Your AI
Use your OpenAI or Anthropic account
Transparent Costs
$1-3/agent/month in AI costs
Your Choice
Pick any model you prefer
256-bit SSL GDPR Compliant Stripe Secured Money-Back Guarantee
🌱

Starter

For individual agents trying AI enhancement

$19/month
7-day free trial included
Max 5 connected agents
Grammarly Business: $15/seat = $75/mo for 5 agents
You save ~$56/month with BYOK
Core AI Features
✓ AI spell, grammar, and tone enhancement
✓ Real-time diff view (see what changed)
✓ Basic trust scoring
✓ Standard AI prompt (gpt-4o-mini)
BYOK Benefits
✓ Bring your own OpenAI/Anthropic key
✓ No per-message fees
✓ API key encryption & secure storage
✓ Basic usage tracking
Support
✓ Email support (48hr SLA)
Learn more about Vellix →
Most Popular
🚀

Professional

For team leads managing support quality

$49/month
14-day free trial included
Up to 50 agents (teams at large companies welcome!)
Competitors: $20-30/seat = $250-375/mo for 15 agents
You save ~$200-325/month
Everything in Starter, plus:
Advanced AI Customization
✓ Custom AI prompts (up to 4,000 chars)
✓ Model selection (gpt-4o-mini, gpt-4o, gpt-4-turbo)
✓ Temperature control (conservative/balanced/creative)
✓ Prompt injection protection
Team Analytics & Management
✓ Agent performance dashboard
✓ Message-level quality scoring
✓ Before/after impact metrics
✓ CSV export for analysis
✓ Multiple Gorgias accounts
Support
✓ Priority email support (24hr SLA)
See live demo →
🏢

Business

For teams needing governance & advanced controls

$199/month
30-day pilot program available
Unlimited agents • Custom pricing for 100+
Everything in Professional, plus:
Advanced Features
✓ Macro awareness & integration
✓ Advanced tone rules
✓ Team coaching insights
Admin & Governance
✓ Admin dashboard (multi-account view)
✓ Role-based access control (RBAC)
✓ Usage caps & budget controls
✓ Advanced audit logging
Support
✓ Dedicated email support (4hr SLA)
Or start 30-day trial

Why Teams Choose BYOK

Early customers are seeing the benefits of transparent AI costs

"Finally, a tool that doesn't hide AI costs in per-seat fees. We pay $2-3/month for OpenAI instead of $20/seat elsewhere."
— Early Customer
"The custom prompts feature lets us maintain our brand voice. Other tools force generic AI responses."
— Professional Tier User
"Setup took 5 minutes. No long sales calls, no complicated enterprise contracts. Just works."
— Beta Tester

Compare Plans

Feature Starter Professional Business
AI Enhancement ✓ ✓ ✓
BYOK (No per-message fees) ✓ ✓ ✓
Diff view & trust scoring ✓ ✓ ✓
Custom AI prompts — ✓ ✓
Model selection — ✓ ✓
Team analytics — ✓ ✓
Agent performance tracking — ✓ ✓
Admin dashboard — — ✓
RBAC & governance — — ✓
SSO (add-on) — +$99/mo +$99/mo
Max agents 5 50 Unlimited
Price $19/mo $49/mo $199/mo

Optional Add-Ons

Available for Professional and Business plans

Single Sign-On (SSO)

+$99/month

Integrate with Okta, Azure AD, or Google Workspace. SAML 2.0 support included.

Available on Professional & Business

API Access

+$149/month

RESTful API with webhook support. 10,000 requests/month included. Build custom integrations.

Available on Professional & Business

Priority Support

+$99/month

4-hour response SLA with Slack channel access. Phone support available during business hours.

Available on Professional & Business
Example: Professional + Add-ons
Build your perfect plan
Professional Plan $49/mo
+ SSO $99/mo
+ Priority Support $99/mo
Total $247/mo
Still cheaper than most competitors' base plans!

Frequently Asked Questions

What's BYOK and why does it matter?
Bring Your Own API Key means you use your own OpenAI or Anthropic account for AI processing. You see exactly what AI costs, control which models you use, and never pay us per-message markups. Most competitors charge $15-30 per seat and hide AI costs in that fee.
How much will OpenAI/Anthropic cost me?
With gpt-4o-mini (our default), typically $1-3/month per active agent. gpt-4o costs ~10x more but gives best quality. With Professional tier, you can choose which model to use and control the trade-off between cost and quality. You'll see real-time costs in your OpenAI/Anthropic dashboard.
Do I need a credit card to start my free trial?
Yes, we require a payment method to start your trial. However, you won't be charged until after your trial ends (7 days for Starter, 14 days for Professional, 30 days for Business). You can cancel anytime during the trial with no charges.
Can I add just SSO without upgrading to Business?
Yes! SSO is available as a $99/mo add-on to Professional tier. We don't force you into expensive tiers for single features. Just contact us to add SSO to your Professional plan.
What if I need 50+ agents?
Business tier supports unlimited agents. For teams with 100+ agents, we offer custom pricing and dedicated account management. Contact us to discuss your needs.
Can I switch plans later?
Absolutely! You can upgrade or downgrade your plan at any time from your billing settings. Changes take effect immediately, and billing is prorated.
What happens when I hit my agent limit?
We'll email you with upgrade options. Your existing users won't be cut off—we just want to ensure you're on the right plan for your team size.
Can I cancel anytime?
Yes! There are no contracts or commitments. You can cancel your subscription at any time from the billing portal, and you'll retain access until the end of your current billing period.
Do you offer annual discounts?
Yes! Annual billing is available with 20% discount. Contact us for annual pricing options.
Is my API key secure?
Absolutely. Your OpenAI/Anthropic API keys are encrypted at rest using industry-standard AES-256 encryption and in transit using TLS 1.3. We never log your key in plain text, and it's only used server-side to make API calls on your behalf. You can rotate your key anytime in your provider's dashboard.
What happens to my data?
We don't store customer message content beyond what's needed for real-time processing. Your messages are sent directly to OpenAI/Anthropic via your API key, processed, and returned to you. We only store metadata (timestamps, quality scores, agent IDs) for analytics. We're GDPR compliant and working toward SOC 2 certification.
How does this compare to Grammarly Business?
Grammarly Business costs $15/seat/month with basic grammar checking. Vellix Professional is $49/month total (not per seat) and includes AI-powered enhancement with customizable prompts, team analytics, and full control over which AI model you use. For a 10-person team, that's $150/mo vs $49/mo—while getting more features and transparency.
Can I try all features during my trial?
Yes! Your trial includes full access to all features in your selected tier. Professional trials get custom prompts, model selection, and team analytics. Business trials get everything including the admin dashboard. No feature restrictions during trial.
Do you have a refund policy?
Yes. If you're not satisfied within 30 days of your first charge, we'll refund 100% of your subscription fee, no questions asked. Just email sales@vellixapp.com.
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