Stop sacrificing customer satisfaction for speed. Vellix helps agents write better responses without auto-send risks. Agents review, edit, and approve every message.
AI assistance that enhances human expertise, not replaces it. Every response is reviewed and approved by your team.
Advanced AI analyzes tone, clarity, and professionalism. Get intelligent suggestions that match your brand voice and improve customer satisfaction.
See exactly what changed before accepting. Clear highlighting shows additions, deletions, and improvements. Full control over every response.
Unlike other tools, Vellix never sends responses automatically. Every suggestion is reviewed and approved by your support agents.
Use your own OpenAI API key for maximum privacy and cost control. No per-message fees or hidden costs. Full data ownership.
Comprehensive analysis of your support team's performance. Identify improvement areas and track progress over time.
Works directly in Gorgias with one-click installation. No complex setup or training required. Your team can start using it immediately.
Four simple steps to transform your customer support quality
Add Vellix to Chrome and connect your Gorgias workspace with OAuth. Setup takes less than 2 minutes.
Provide your OpenAI API key for personalized AI assistance. We never store your keys.
Get AI suggestions as you compose replies. Review changes with our visual diff tool.
Accept suggestions you like, reject ones you don't. Track your team's improvement over time.
Quick answers to common questions about Vellix Assist
You only pay for your OpenAI API usage. No subscriptions or per-message fees - complete cost transparency.
Yes! Your OpenAI API key never leaves your browser. All AI processing happens directly between you and OpenAI.
No. Vellix is "assist-first" - agents always review and approve every AI suggestion before sending.
Setup takes 2 minutes: connect your Gorgias account, add your OpenAI API key, and install the Chrome extension.
Join the growing number of support teams using AI assistance that prioritizes quality and human expertise.