Customize Your AI
Improve quality by adding more details about your brand and support policies
Most users complete setup in under 2 minutes using auto-fill. We'll analyze your website to automatically extract:
Or skip this and fill in the sections manually below.
Brand Voice
CompletedDefine your company's identity and core values
Example: "We make beautiful glassware for everyday connection"
Add 3-5 values that guide your support (e.g., "Be helpful", "Act quickly")
Communication Style
CompletedFine-tune your AI's tone and communication preferences
How formal should the AI sound when writing responses?
The AI will use the customer's name if available, or a friendly alternative like "Hi there" if not.
Select elements the AI should never use
Support Policies
+15 ptsPrevents AI hallucination. Define exact policies so AI doesn't invent numbers or details.
Prohibited Phrases
+10 ptsDefine phrases the AI should never use and their replacements
Quick add common prohibited phrases:
Or add your own custom phrase:
Response Examples
+20 ptsHighest impact on AI quality. Paste real customer messages and your ideal responses.
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